Microsoft Power Platform Service Level Agreement: What You Need to Know
If you are considering using Microsoft Power Platform for your business, it is essential to understand the Service Level Agreement (SLA) that comes with it. This agreement outlines the levels of service that Microsoft guarantees to provide to its Power Platform users.
What Is the Microsoft Power Platform?
Microsoft Power Platform is a suite of tools that include Power BI, PowerApps, and Microsoft Flow. It enables businesses to automate workflows, create custom business applications, and analyze data. With the Power Platform, businesses can improve efficiency, drive innovation, and make informed decisions.
What Is the Service Level Agreement?
The Service Level Agreement (SLA) is a contract between Microsoft and its Power Platform users. It outlines the levels of service that Microsoft guarantees to provide to its users. These service levels include availability, reliability, and performance.
Availability
Microsoft guarantees that its Power Platform services will be available 99.9% of the time. This means that the services should be available for use 99.9% of the time in any given month. The SLA covers all regions where Microsoft provides Power Platform services.
If Microsoft fails to meet this guarantee, users may be eligible for service credits. These credits can be used to offset future payments for the Power Platform services.
Reliability
Microsoft guarantees that its Power Platform services will function in accordance with their specifications. This includes the ability to store and retrieve data, execute workflows, and run applications. Microsoft also guarantees that it will resolve any issues with its services in a timely manner.
Performance
Microsoft guarantees that its Power Platform services will perform efficiently. This includes the speed at which data is processed and accessed, as well as the responsiveness of the user interface. Microsoft also guarantees that it will monitor its services to ensure that they are performing optimally.
What Isn`t Covered by the SLA?
The SLA does not cover issues caused by factors outside of Microsoft`s control. This includes issues caused by user error, third-party applications, or acts of nature. The SLA also does not cover issues caused by planned maintenance or updates to the Power Platform services.
In Conclusion
The Microsoft Power Platform Service Level Agreement is an essential contract for businesses using the Power Platform. It outlines the levels of service that Microsoft guarantees to provide to its users, including availability, reliability, and performance. By understanding the SLA, businesses can ensure that they are getting the most out of the Power Platform services.